Hamilton

Out of the Cold

Manual

 

Revised November 2006

 

 

This Manual is dedicated to all who will receive

Our love and compassion.

 

 

And as a memorial to:

 

Mr. James Arsenault

Mr. Edward Lundy

Mr. Antony Marshall

Dr. Nicholas Siksay

 



Acknowledgements

  

               This Manual is born of hands-on experience.  Our Hamilton Out of the Cold Program is beginning its ninth year of operation.  This Manual comes from the experience of the current Co-ordinators of this program.

 

               I am most grateful to Margaret Firth, Allan Miller, Barbara Smibert and May Wainwright who worked tirelessly to share all their ideas in order to make it easier for those who will also take up the torch in the future to help our less fortunate sisters and brothers.

 

               My sincere gratitude also extends to Theresa Murphy who typed and set up this manuscript so beautifully and put on computer disk, to Sister Carla Marie who patiently typed the first draft and Paul Miller who added later additions.

 

               To all, I say ‘thank you’ and I know you will be blessed abundantly. 

 Sister Carole Anne Guay

COALITION CO-ORDINATOR

 


 

-- Table of Contents --

 

  1. Mission Statement                                                                                                      1
  2. A Brief History                                                                                                             2
  3. Self-Supporting Hamilton Out of the Cold Program                                                          3

  4. Important Things to Remember                                                                                     4
  5. Important Telephone Numbers and Addresses                                                               5-6
  6. Job Description – Church Co-ordinator                                                                           7
  7. Example of Duties – Church Co-ordinator                                                                       8-9
  8. Job Description – Co-ordinator of Volunteers                                                                  10
  9. Example of Duties – Co-ordinator of Volunteers                                                              11
  10. Job Description – Security Person                                                                                 12
  11. Example of Duties – Security Person                                                                             13-14
  12. Job Description – Dining Room Co-ordinator                                                                    15
  13. Duties

- Set up                                               3:15 – 4:00 p.m.                                              16

- Serve Soup                                        4:00 – 5:15 p.m.                                              17

- Serve Dinner                                      5:30 – 6:40 p.m.                                              18

- Clean up Kitchen                                5:30 – 7:30 p.m.                                              19

- Clean up Dining Area etc.                    6:30 – 7:30 pm.                                               20

  1. Ten Commandments                                                                                                     21   
  2. Hazardous and Non-Hazardous Food Guide                                                                    22
  3. Possible Amounts of Food Needed                                                                                23
  4. St. Andrew’s Tips – Revised                                                                                          24
  5. Cutting Board                                                                                                               25
  6. Guest Rules                                                                                                                 26
  7. Appendix - Posters -- click here to open in separate page.

 

 

 

HAMILTON OUT OF THE COLD

 MISSION STATEMENT

 

 

               Out of the Cold is a program which strives to respond, in a meaningful way, to the needs of the most abandoned of our city’s poor and homeless people.  These needs include the basic physical needs of shelter and food, and the deeply human needs of compassion, dignity and feelings of self-worth.

 

In Isaiah, chapter 58:10, it reads:

Bestow your bread on the hungry and satisfy the afflicted.  Your light shall shine in the darkness and gloom shall become like midday.

 

In the ‘Ethic of Compassion and Sharing’ from the Muslim tradition, it reads:

The pious are the socially conscious who recognize in their wealth, a right for the indigent and the deprived whom they help for the sake of God alone, without any desire for recompense or thankfulness from those whom they help.

 

In the Christian tradition we read from the Gospel of Luke: chapter 14: 12-14:

One Sabbath Jesus was at the house of a leader of the Pharisees to eat a meal.  Jesus said to the one who had invited him, “When you give a luncheon or a diner, do not invite your friends or your brothers or your relatives or rich neighbours, in case they may invite you in return, and you would be repaid. :But when you give a banquet invite the poor, the cripple, the lame, and the blind.  And you will be blessed, because they cannot repay you, for you will be repaid at the resurrection of the righteous.”

 

               The above quotes are our guide to our ministry and mission. We simply want to preach, teach and evangelize by our example in serving others with love and kindness.  In this way we are serving God.  We will endeavour to treat each guest who enters this holy place with the same dignity as we would treat God, they enkindling their sense of self-worth.  As we look at each guest we want to see the face of God and welcome her/him with love.  We will not proselytize. It is our hope that each volunteer will discover our common humanity which will eliminate barriers.

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A BRIEF HISTORY

  

               In Toronto in 1986, the death of George, a homeless man, brought people together to take action.  Students and teachers of St. Michael’s High School, Sister Susan Moran, Father John Murphy and Reverend Canon John Erb took the necessary steps to arrange a location, food and volunteers and opened a small storefront on St. Clair Avenue.  That was January 15, 1987.  From this humble beginning, the Out of the Cold has spread throughout Toronto and many cities across Canada.

 

               Hamilton Out of the Cold program started in the hearts of Sister Carole Anne Guay, a Sister of St. Joseph, and her friend Ms. Gloria Colizza.  Both of these women are retired teachers from Hamilton.  They saw the need, started to pray about what God would have them do about the need, and visited the Out of the Cold Program in Toronto.

 

               They invited others to share their vision and dream of feeding the poor and giving them a place to lay their heads.  The program began its first year on December 1, 1997, at James Street Baptist Church.

 

               The original Committee Members were:  Mr. Jim Arsenault, Mrs. Barbara Blake, Mr. Paul Blake, Reverend Don Berry Graham (Pastor of James Street Baptist Church) and Mr. Tony Marshall.

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SELF-SUPPORTING HAMILTON OUT OF THE COLD PROGRAM

 

WHAT EACH CHURCH WOULD NEED TO PROVIDE:

  1. Washrooms for guests (showers are optional but appreciated)
  2. Washrooms for volunteers
  3. If possible, a multi-purpose room (for volunteer set-up, dessert set-up, devotions at 5:10, etc.)
  4. Cupboard space
  5. Financial resources, if possible (approx. $200. to $500. a week – depending on amount needed for security and number of guests).
  6. Volunteers and co-ordinators if possible.

 

 

WHAT HOOTC WOULD HELP TO PROVIDE:

  • a commercial stove (preferably) or two regular stoves
  • refrigerator
  • freezer
  • microwave oven
  • toaster
  • plates
  • soup bowls
  • plastic cutlery
  • mugs
  • tea towels and dish cloths
  • large pots, roasting pans, trays (plastic & aluminum)
  • large serving spoons
  • tables and chairs
  • table cloths
  • cleaning and disinfectant supplies (including mops and pails)
  • cleaning cloths

 

 

WHAT HOOTC COALITION WOULD PROVIDE:

  • Training for volunteers
  • Weekly assistance – set-up (as long as necessary)
  • Bedding (sheets, pillows, pillowcases and blankets)
  • Mats

 

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IMPORTANT THINGS TO REMEMBER 

 

     1.    Check with your church administration concerning insurance to cover the guests and volunteers while in the building.

 

     2.   Volunteers have to be trained to control their enthusiasm.  We may want to go overboard with our compassion.  Please remember that we are not saviours. Many of our guests require high maintenance and that volunteers are not  trained to provide.  We should stay within the guidelines set for the program. Volunteers must always work in teams of two when dealing with guests.

 

     3.   To maintain the safety and integrity of the guests, volunteers and program, the guests receive only the first name of the volunteers.  DO NOT PROVIDE ANY OTHER PERSONAL INFORMATION.

 

     4.  If a guest is discovered with a bottle, your security  person should request that if the guest wishes to stay, he/she must turn the bottle over to the security person, his/her name will be written on the bottle, and it will be returned to him/her when he/she leaves.

 

     5.  Have a plan of action with your security guard and co-ordinators as to how you will handle any major crisis.  The security has the ultimate authority to call 911.

 

     6.  Be sure there is a phone accessible to the program.

 

     7.  Don’t refuse anyone – if a guest becomes obstreperous, call the police – do not send him out.

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IMPORTANT TELEPHONE NUMBERS AND ADDRESSES

 

Wesley Centre

195 Ferguson Ave. N.

 

Male & female

8:00 p.m.

 

 

8:00 p.m.9:00 p.m

 

11:30 am – 12:30 pm

Doors open for overnight

 

Soup & sandwiches

 

Full meal

 

905 528-5640

Wesley Youth

75 Mary St. N.

Male & female

12 noon – 8:00 pm.

 

 

905 529-0476

Hamilton AIDS Network

143 James St. S., Suite 900

 

 

 

 

 

 

905 528-0854

Good Shepherd

135 Mary St. N.

 

Men only

In by 7:00 p.m., clean and sober

For overnight

 

 

905 528-9109

Mission Services

325 James St. N.

Men only

8:00 p.m.

 

8:00 a.m.

11:45 a.m.

4:45 p.m.

 

For overnight

 

Breakfast

Lunch

Supper

 

 

 

 

 

905 528-7635

Brennan House

614 King St. E.

Teenage boys

 

 

 

905 577-1166

Salvation Army

94 York Blvd.

Men only

 

 

 

905 527-1444

Sexual Assault Centre

Women only

 

 

 

905 525-4162

Children’s Aid Society

 

 

 

After hours

905

905 522-8053

Inasmuch House

Abused women

Temporary shelter.  Will give the woman the address

 

 

Mary’s Place

50 East Ave. N.

Female teens 18 & older

 

 

 

 

905 540-8000

Notre Dame

14 Canon St. W.

(near James St.)

Female ages 16-21

 

 

 

 

905 308-8090

Somerville House

Female 18 years & older

Long term for women with mental health issues

 

 

 

 

905 545-3383

Martha House

20 Emerald St. S.

Abused women

 

 

Crisis line

 

905 523-6277

 

 

 

 

 

 

 

 

 

 

 

Native Women’s Centre

2535 King St. E. (at Potruff)

Native & non-Native women

 

 

 

 

 

905 664-1114

COAST

 

Women with mental health issues

 

 

Crisis line

 

 

905 972-8338

 

HAMILTON TENANT HELP LINE

 

 

Housing centre

 

 

905 526-9119

 

 

 

 

 

 

 

 

 

 

Margaret Firth

Monday

James St.    Co-ordinator

 

 

905 527-3151

Suzanne Miller

Monday

Ascension   Co-ordinator

 

 

905 679-5612

Cindy Richter

Tuesday